Terms and Conditions ("Terms")

Last updated: 1/2/2023

Please read these terms and conditions ("Terms") carefully before using the https://www.goimagine.com/adhd... ("the/these services") operated by ADHD Creations owner ("us", "we", or "our").

The customer's ("you", "your", "yours") access to and use of the service is conditioned on your acceptance of and compliance with these terms. These terms apply to all visitors, users and others who access or use the services.

By using or accessing the service, you agree to be bound by these terms. If you disagree with any part of these terms then you may not access the service.

Purchases:

Purchases made on the service may require personal information which may be limited but not including:

-address

-phone number

-email

-debit/credit card information (this information is entered into a secure area and I never see this information excluding the last four digits of your card number).

You will receive an email after your order has been placed giving you contact information should you need to cancel your order before it is started.

Once your order has been started, you will receive an email indicating that we have started your order and at that time no refunds or exchanges will be accepted.

Once your order has been complete and shipped out, you will receive an email indicating such along with all the information to track your order.

ALL orders, regardless of size, will have tracking information as they are all shipped out via USPS.

If you purchase a crochet item ("handcrafted") that is custom made there will not be any refunds.

Refunds are only accepted in the following four instances:

-there has been fraud on your account and you as the cardholder reach out to us via phone call or email regarding the fraud that has been found by you.

-Your order NEVER arrived via USPS (must send confirmation of package being marked as lost and must submit a claim with USPS before an refund will be issued)

-Your order has not been started. Orders are typically started within 48 business hours of being received in our system.

-Your order arrived severely damaged. You will have the option to have us remake, double package, and reship if we receive confirmation that your item arrived damaged. We will investigate and may request pictures and for you to open the product to be thorough in our investigation process. If you would not like to have your order remade and reshipped (with no additional charge to you) we will issue a refund.

If for any other reason you request a refund, we have the right to deny the request as it is stated in the terms.

ALL blanket orders that are made between October 1 and January 1 will be automatically refunded as it states in our announcements. Blanket orders are shut down from October 1 and January 1 due to the holiday season being in full swing.

You may request an exchange of color within the first 48 hours of the project or order being started.

All other exchanges, such as exchange items out, must follow the following:

-be completed within the first week of the order being placed

-must be of equal or greater value
     -(i.e. order subtotal for one item is $40 exchange must be for one item and be $40 or more.)

By agreeing to these terms, you agree to pay the remainder of the item if you are exchanging and agree to contact us directly via email to advise of any and all exchanges. If you do not reach out to us, we will not be able to process your exchange.

We will accept returns and will issue a refund once we have the item back in our stock. Returns and refunds are only available on UNCUSTOMIZED items. (i.e. generic wine cooler return is accepted, "NAME" is my hero tumbler returns will not be accepted as the item is customized to that person.)

Exchanges will not be accepted once your order has been completed prior to it being shipped out.

CHARGEBACKS:

If you have a chargeback for any reason excluding fraudulent transactions, you will not be eligible for your orders to be started on until the chargeback is paid in full. All of your orders will be placed on a temporary up to permanent hold until all chargebacks are paid by you.

Please note that this is a small business and when you place the chargebacks, the funds are not coming out of a multi-million dollar account, it is coming from one single persons bank account and it is taking food off our table. As the owner, these chargebacks could potentially close down my business.