About this Product
Our sturdy colorful coffee mugs are perfect for your morning coffee, afternoon tea, or whatever hot beverage you enjoy. It yields vivid prints that retain their quality when dish-washed and microwaved.
Our high-quality large coffee mugs are printed in a permanent dye process and have absolutely no vinyl, which means these mugs will last a lifetime and your beautiful artwork will never fade.
COFFEE MUGS SPECIFICATIONS
Material: Ceramic
Overall Size: 5 1/4"(L) x 4 3/8"(H) with handle
Holds 15 fluid oz.
Microwave and Dishwasher Safe
PHOTOS/ARTWORK: Please either attach the photo you would like printed in the personalization section, or send it to me via Etsy Messages with your order number. This will help me match up the order to the correct photo. If we have questions, we will contact you via Etsy Messages.
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TO ORDER:
1. Choose your color and design carefully from the drop-down menus.
2.If ordering one of the Monogram Designs, please provide the initials you
want engraved in the EXACT ORDER you want them engraved in the
customization box provided.
3.If you are requesting a Custom Artwork, please give us as much detail as you
can in the customization box provided. Please include a little back story and
who the item is for. This helps expedite the design process. We will reach out
via messages with any questions. If you already have the artwork,
please send it to us via Etsy messages.
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Failure to check your messages for design approval will delay your order. We are
NOT responsible for delays due to failure to respond. We will not issue refunds for failure to respond.
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4.Add item to your cart and follow the checkout process when you are ready. Be sure to check your messages in the coming days for design approval.
WHOLESALE
We do offer wholesale rates in some cases. This is based on the product and quantity of the order. When we can buy in large quantity, we forward that savings on to you in most cases. However, the engraving costs are still the same as our work load will not change with a larger orders. Please reach out to us via Etsy Messages with wholesale questions. Thank you!
SHIPPING
IMPORTANT TO KNOW: EFFECTIVE January 1, 2020
WEST COAST-(AK-CA-OR-WA-HI- ID-AZ-UT-NM) ALL West Coast Orders will ship FEDEX GROUND and may take a few extra days to arrive. (1-7 Business Days)
Your tracking number will be provided to the email you used when placing your order.
If you require faster SHIPPING you can choose USPS PRIORITY or USPS EXPRESS at checkout, however the higher shipping rates will be your responsibility and will not be covered by Rustic Route Designs.
We will use the most affordable shipping method for Rustic Route Designs unless you pay your own shipping. If you purchase shipping, we will ship per the purchased method.
If your order requires INTERNATIONAL SHIPPING- your shipping charges will be calculated at checkout and you tracking will be provided in an email from Etsy when you order ships.
PROCESSING TIME
At Rustic Route Designs we make processing and shipping speed our top priority. We know that when you fall in love with a personalized product, you would like to receive it as soon as possible.
Orders will be produced and shipped within 3-7 business days; however, we usually produce and ship within 48 to 72 hours when it is not a busy time of year. It is important to remember that all time frames are ESTIMATES not a guarantee, however we do our very best to meet these time frames and will communicate with you if we are experiencing a delay.
CANCELLATION POLICY
WE DO NOT ACCEPT CANCELLATIONS-NO EXCEPTIONS
Due to recent activity we can no longer accept cancellations for any reason. We HIGHLY recommend you read the details section and ask any questions you may have PRIOR to purchase. We are always available to help answer your questions and will happily assist in any way that we can.
RETURN POLICY
***We do not accept returns or exchanges for custom engraved products***
We gladly accept returns for non-custom engraved and printed products. Item/s must be shipped back to Rustic Route Designs within 3 days of delivery and all returns must have tracking. Return shipping is the responsibility of the buyer.
Rustic Route Designs
1116 Hwy 801 North
Advance, NC 27006
Find us on:
Facebook www.facebook.com/RusticRouteDe...
Instagram @RusticRouteDesigns
Pinterest www.pinterest.com/RusticRouteD...
Etsy www.etsy.com/shop/RusticRouteDesigns
We are always available for questions, feel free to reach out via Etsy Messages and we will get back to you as soon as possible.
We are a HANDMADE business and do not guarantee literal perfection. All of our custom items are printed independently and can have a slight margin of error, as they are not printed millions of times or mass produced. Thank you for your kindness!
Rustic Route Designs
Meet the Maker
We specialize in premium, personalized gifts at competitive prices. At Rustic Route Designs we love celebrating with you! Whether you are shopping for Birthdays, Anniversaries, Graduations or even Engagement and Weddings, we will help you create the custom gift you have been dreaming of!!
We design, print and engrave each product in our Rural North Carolina shop. We thrive when creating custom designs that are meaningful to you and your loved ones.
• Free personalization & customization
• Premier Customer Service
• Highest Quality Brand Name Products
*All of our designs are transferable-meaning we can put any one of our designs on any product (color options may vary). We welcome your questions at all times via Etsy messages.
Follow us on Facebook and Instagram (@RusticRouteDesigns) to find our latest products and deals and share your photos at #rusticroutedesigns
Shop Policies
If you received a damaged or defective product you have 3 days to report it to us at sales@rusticroutedesigns.com with a high resolution picture of the damaged item and the box it arrived in. Rustic Route Designs will gladly replace your damaged product at no charge.
Mistakes happen! If you accidentally approved a proof which was incorrect, we will replace that order for you at half the cost.
If we make the mistake, we will undoubtedly ship your replacement ASAP.
CANCELLATION POLICY::
We will happily cancel your order as long as the cancellation request is issued to Rustic Route Designs within 24 hours of order being placed & if the artwork has not been assigned to our Graphic Design Department at the time of request.
PROCESSING TIMES::
At Rustic Route Designs we make processing and shipping speed our top priority. We know that when you fall in love with a personalized product, you would like to receive it as soon as possible.
Orders will be produced and shipped within 3-5 business days; however, we usually produce and ship within 48 to 72 hours when it is not a busy time of year, as long as we are able to reach you for artwork approval.
It is important to remember that all time frames are ESTIMATES not a guarantee, however we do our very best to meet these time frames and will communicate with you if we are experiencing a delay.
SHIPPING POLICY::
All orders ship via USPS and can take 2-5 business days to arrive once shipped. We are not responsible for late packages due to USPS delays.
If you require faster SHIPPING you can reach out to us via the message center or via email at sales@rusticroutedesigns.com to arrange shipping and rates that will fit your needs prior to purchase completion.
We DO NOT ship Internationally via GoImagine. If you are an International customer you can visit us at www.RusticRouteDesigns.com for International shipping rates.
RETURNS & EXCHANGES
We do not accept returns or exchanges for custom engraved & printed items at this time.
RETURN:: If you have chosen one of our house designs without any customization, we will happily accept a return as long as we receive the item back with in 7 business days of delivery. We will issue a refund with in 24 hours of receiving the item back in the same (NEW) condition it was sent in. ALL RETURNS MUST HAVE TRACKING
EXCHANGE:: If you have chosen one of our house designs without any customization, we will happily accept an exchange as long as we receive the item back with in 7 business days of delivery. A full refund will be issued at that time and you will need to place a new order for the exchange request. ALL RETURNS MUST HAVE TRACKING
All items need to be returned to Rustic Route Designs with tracking at buyers expense.
RUSTIC ROUTE DESIGNS
PO BOX 1283
DENTON, NC 27239
