Terms & Conditions

RETURN & REFUND POLICY

 I. Introduction

Thank you for visiting and supporting my shop on Goimagine.com with your purchase. I put a lot of myself, time, energy, and love  into the production of my products.  I sincerely hope you are happy with your purchase.

However, if you are not satisfied with your purchase, please contact me directly at mareziedotes@outlook.com so we may discuss why you are dissatisfied and how the situation may be rectified.  I may need to visually inspect your purchase to determine what you may be displeased with. Purchases may be returned and refunded if any of the following apply: (a) it can reasonably be determined that the quality and/or the composition of the materials used was not as depicted; (b) it can reasonably be determined that the workmanship is not as depicted; (c) the product(s) is / are not as advertised / shown on website, (d) if the product(s) do not match the written description(s) to a reasonable degree.

II.   RETURNS

Please contact me at mareziedotes@outlook.com prior to shipping any returns. All returns must be postmarked within seven (7) days of your receipt of the product. This date will be determined by the tracking information provided by the carrier, United States Postal Service. All returned items must be clean (if you must clean prior to returning, please be sure to follow the included Care Instructions). 

You are responsible for return shipping costs. Your original shipping cost (if applicable) is non-refundable. You are responsible for securely packaging and returning the purchased item(s) to: 

Mareziedotes

8974 Chestnut Ridge Road

Middleport, N.Y. 14105

I. For your records, it is advisable that you ship any products in a trackable manner.  Please make sure you securely package the returning original item.

II.  REFUNDS

After receiving your return and inspecting the condition of your item(s), I will contact you by email previously provided by you to notify you of my intention to agree or disagree to your return. Please allow at least three days from the receipt of your item to receive my emailed intention. Any refunds will be processed in the same manner as paid, i.e. credited back to the card from which the purchase was made – no exceptions. Please allow enough time for refund(s), if any, to be processed by your bank and/or credit card institution. I am not responsible for any holds those entities may place on your funds.

III.  EXCEPTIONS

 For defective or damaged products not caused by shipping, please contact me by email to mareziedotes@outlook.com to arrange an exchange or possible refund.

IV. QUESTIONS

 If you have any questions concerning my return policy, please contact me at: mareziedotes@outlook.com

SHIPPING POLICY

I. Thank you for your purchase.  I put lots of time and energy into the production of your purchase and I hope you are happy with your purchase. It is my intent to ensure you receive your purchase in as timely a manner as I possibly can.

Shipper and Shipping Fees:  

Products are shipped by and through United States Postal Service (“USPS).  Unless otherwise noted, only First Class is available through my store.  You will be advised at checkout of all shipping fees.  

II.   Delivery Times and Tracking Numbers:

Please allow up to three (3) business days for me to deliver your package to the postal service.  I realize that you may be excited to receive your package, and I am just as excited to send it to you.  However, in case of inclement weather, I do need to make arrangements to get to the post office (or other shipping facility) in a safe and timely manner.

USPS takes approximately 3-5 days to deliver.  If possible, please have your purchases delivered to an address where someone will be available, and responsible, for taking delivery.  I am not, and will not be, responsible for packages stolen from your doorstep, lobby, garage, porch, patio, etc. once delivery has been made by the postal service.  Please notify your local post office and, if appropriate, your local police force, should your package be stolen after delivery.  Packages will be deemed to be properly delivered if:  a) the delivery address given at time of purchase, by you, is correct; and (b) the tracking number shows successful delivery to that address.  I am not responsible for packages lost, misplaced, or mis-directed by USPS.  Please contact your local postal facility in cases of lost packages.

In extreme weather, such as hurricanes and/or tornadoes, please be advised that package delivery times may be affected.  Such weather may also impact how quickly I can deliver your package to the postal facility.  I will attempt to keep you advised of any possible delays due to inclement weather and request your understanding and patience.  Thank you!