Please note: Extreme Glow does not accept returns on custom orders.  We do send proofs for items so you'll get to see/approve the mock up prior to production.  If you have any questions, we're more than happy to help.

• How do you handle shortages and defective items?

Shortages: Any order which is shipped incomplete will be completed by Extreme Glow. We will either ship the missing items at no additional shipping charge or provide credit to your card for the missing items. Notification of shortages must be made within 3 days of receipt of merchandise. Please note: We cannot expedite shortage requests and we reserve the right to issue credit in the event that we cannot deliver incomplete shipment items in a satisfactory time frame. Defects: If any merchandise is defective, Extreme Glow will resolve the problem. We strongly encourage you purchase enough goods to allow for some defective or damaged product (we recommend +5%). Defective merchandise that totals less than $10.00 will be refunded to your credit card. We will not reship claims under $10.00. Defects will not be honored after 30 days from receipt of merchandise. We reserve the right to request that all defective merchandise be sent back to Extreme Glow. Replacement merchandise will be sent or credit issued once the defective items arrive. Returns received without first getting a Return Authorization number will be refused. Merchandise that has been used (for display, sold then returned, etc) or broken is not considered defective and credit will not be given for these items when returned. Please allow 1-2 business days after your return is received for Extreme Glow to evaluate and issue credit. Should you require replacement products on exchanged or defective items prior to your claim being processed, you must place a separate order and be responsible for the charges on that order until we receive the items back. At that time you will be credited for the second order. PLEASE NOTE - It is your responsibility to purchase enough goods to allow for some defective or damaged product. We do not reship damaged or defective goods automatically. Because of the nature of different claims and problems with defective merchandise we reserve the right to issue credit rather than reship the product.

• How do you handle damaged packages or broken merchandise?

If you receive a visibly damaged packaged, please contact us ASAP so that we can file a claim with the carrier. Failure to file a claim in a timely fashion could result in a disallowed claim.